At keenfootwearr, we want you to feel confident shopping with us. If you’re not fully satisfied with your purchase, we’re here to help. Please review our return and refund guidelines below.

1. Eligibility for Returns

To qualify for a return:

  • Items must be unused, unworn, and in their original packaging
  • Return requests must be submitted within 30 days of delivery
  • Proof of purchase (order number or receipt) is required

Certain items may not be eligible for return due to hygiene or clearance status.

2. Non-Returnable Items

We do not accept returns for:

  • Items marked as final sale
  • Used, damaged, or altered products
  • Gift cards

3. Return Process

To initiate a return:

  1. Contact us at support@keenfootwearr.com with your order number and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Ship the item back using the address and guidelines we provide.

Customers are responsible for return shipping costs, unless the product arrives damaged or incorrect.

4. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, contact us within 7 days of delivery.
We will arrange a replacement or full refund at no additional cost to you.

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Refund processing typically takes 5–10 business days
  • Shipping fees paid at checkout are non-refundable

If your refund is delayed, please contact your payment provider first, then reach out to us at support@keenfootwearr.com.

6. Exchanges

If you need a different size or style, please contact us to request an exchange.
Exchanges are subject to product availability.

7. Order Cancellation

Orders can only be canceled if they have not yet shipped.
Please contact us as soon as possible if you need to cancel or modify your order.

8. Contact Us

If you have any questions about returns or refunds, contact our support team:

📧 support@keenfootwearr.com

Thank you for shopping with keenfootwearr. Your satisfaction means everything to us.